1. Micros 9700 User Manual

1 9700 Version 4.0 Installation Guide General Information About This Document The purpose of this manual is to provide you with instructions on how to install the 9700 version 4.0 HMS software. This manual does not provide guidance for modifying or programming the 9700 System s database or servicing the 9700 System. Existing 9700 HMS v3.x documentation remains applicable if such information is required. See the Documentation Resources page for more information. Page 1 of 32 2 General Information Declarations Declarations Warranties Although the best efforts are made to ensure that the information in this document is complete and correct, MICROS Systems, Inc. Makes no warranty of any kind with regard to this material, including but limited to the implied warranties of marketability and fitness for a particular purpose. Information in this document is subject to change without notice.

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or information recording and retrieval systems, for any purpose other than for personal use, without the express written permission of MICROS Systems, Inc. MICROS Systems, Inc. Shall not be liable for errors contained herein or for incidental or consequential damages in connections with the furnishing, performance, or use of this document. Trademarks Adobe FrameMaker is a registered trademark of Adobe Systems Incorporated. The following are registered trademarks of the Microsoft Corporation; Operating Systems - Microsoft Windows Server 2008 R2. Database Platforms - Microsoft SQL Server 2008 R2.

The following are registered trademarks of the Oracle Corporation; Oracle 11g. Other products - Microsoft Excel, Win32 and Windows CE. Visio is a registered trademark of Visio Corporation. All other trademarks are the property of their respective owners. Printing History New editions of this guide incorporate new and changed material since the previous edition.

Minor corrections and updates may be incorporated into reprints of the current edition without changing the publication date or the edition number. 7 General Information System Security 6. When prompted, enter the identical User name and Password previously used on the server and then select Create.

Page 7 of 38 8 9700 HMS Version 4.0 General Release Overview 9700 HMS Version 4.0 General Release Overview 9700 HMS v4.0 was developed in order to support its installation on Microsoft Windows Server 2008 R2 (64-bit). Additionally, support has been added for utilizing either Microsoft SQL Server 2008 R2 or Oracle 11g as possible database platforms.

Please see the 9700 Version 4.0 General Release ReadMe First document that s available on the MICROS 9700 HMS Product page of the MICROS Member Services website for more information. Software Licensing The 9700 software licensing method uses a USB port hardware key to control feature licensing. To stay current with the changes in server architecture, but also provide a solution for legacy hardware, MICROS also offers a keyless licensing solution, which is suitable for both old and new systems. Key licensing is transparent to the user, and integrates seamlessly, using a single application to provide support to both the traditional hardware key and keyless licensing. The keyless licensing feature is automatically activated when a hardware key licensing code is not detected.

A unique licensing code, generated by using information from the server s motherboard, ensures that the code is unique to each server v4.0 software licensing procedures remain the same as previous versions with the exception of the addition of a new activation code named Feat 4x Code. It may be located in the EMC Configurator System Parameters Order Types and Activation Codes tab in the x Activation Code section.

This code must be ordered and entered for a 9700 HMS v4.0 system to operate for either Keyless or USB key licensing methods. Demo mode will continue to function as in previous versions. For information on how to obtain keyless licensing, go to: Page 8 of 38 9 Installing the 9700 HMS v4.0 Application Before you Begin Installing the 9700 HMS v4.0 Application This section will guide you through the steps to install or upgrade to the 9700 HMS v4.0 System on the server.

The instructions in this section assume that you have installed and configured the following elements on the 9700 application server: Microsoft Windows Server 2008 R2 operating system Microsoft SQL Server 2008 or Oracle 11g this does not need to be installed on the 9700 server, but must be available on the network. Internet Explorer 8.0 Install Internet Information Services (IIS). Ensure that the IIS v6 Management Compatibility services are selected when installing IIS. See the Appendix for more information about installing IIS.

Install.NET Framework 2.0. Before you Begin Before installing the 9700 System software, the following should be noted: 1. For those performing an upgrade on a 9700 v3.x system, perform a database backup task for both the Transactional and Reporting databases. MICROS strongly recommends a Uninterruptible Power Supply (UPS) be installed on every MICROS 9700 System. Follow the prompts in the 9700 System software installation. If you cancel the installation after it starts, using any method other than through the provided prompts; the results can be unpredictable. The individual installing the software must be logged on as Administrator before running 9700 Setup on a Windows system.

Ensure that all other programs/applications are closed on the PC. If the system detects an active program/process during the installation routine, a notification to close them may display. Page 9 of 38 10 Installing the 9700 HMS v4.0 Application Before you Begin 6. When configuring 9700 through the 9700 Enterprise Management Console (EMC), 9700 RMC or EMC AutoSequencer module, use the forward slash (/), rather than the standard Windows backward slash ( ).

SDelete must be downloaded and installed on the same drive as the operating system in a folder named SDelete (typically C: SDelete). SDelete.exe is a command line utility that is used to the securely delete one or more files and/or directories and is also used by the MICROS 9700 Encryption Key Management Utility. For more information on SDelete and to download SDelete, see the SDelete v1.61 page on the Microsoft TechNet website bb aspx For more information about the MICROS 9700 Encryption Key Management Utility, see the MICROS 9700 v4.0 Key Manager Application Manual that s available on the MICROS 9700 HMS Product page of the MICROS Member Services website. Page 10 of 38. The Feature Selection screen displays. This screen allows a user to choose which components of the 9700 v4.0 software are installed during this installation session.

The default selection is to install all of the elements of the 9700 v4.0 software, as shown here: Note: Unchecking the 9700 Server box, allows the user to select which components to install. The instructions for variable installations of 9700 v4.0 Components on Clients are the same as 9700 v3.x installations.

Page 14 of 38 When you have decided which components of the 9700 v4.0 software to install, click Next to continue. A status message displays, Setup is searching for Internet Information Services (IIS). If you neglected to install IIS, the installation will error out. If IIS is installed, proceed to step 7. A Question pop-up message will display asking, Will any credit card transactions be processed through the 9700 system?

Typically, Yes is the response. After the selection is made, the installation will continue. After you have selected the drive you want to install 9700 v4.0 on, click Next to continue. Page 17 of 38 18 10. The Database Type selection screen displays.

Select MS-SQL Server 2008, then click Next to continue. Page 18 of 38 19 11.

The Database Location selection screen displays. The Local database selection is shown here. Once selected, click Next to continue. Page 19 of 38 20 12. The Database detail screen displays. The Local machine configuration is shown here. Configure the screen according to the installation parameters detailed below.

Select the Database Server: Local Machine - choose this option if Microsoft SQL Server 2008 is also located on the same server you are installing 9700 Version 4.0. Remote Machine - choose this option if Microsoft SQL Server 2008 is not located on the server you are installing 9700 Version 4.0 (i.e., another computer located on the site s network); enter the computer s name or the static IP address to identify the MS-SQL database server on the network. Enter MS-SQL Server User Name and Password: Admin User - Have the site's IT department provide the MS-SQL Admin User name of their choice. Password - Consult with the site's IT department and ensure the creation of a strong MS-SQL Password. Once you have configured this screen accordingly, click Next to continue. Page 20 of 38.

Micros 9700 User Manual

The Database File Location screen displays. Select the Folder where you would like the MS-SQL Server Database files to be saved. Accept the default location, or click Browse to select a different location.

Once you have selected the Destination Folder, click Next to continue the installation. Page 23 of 38 24 17. The Set the password for the 9700 HMS User screen displays. The m9700 User password is no longer automatically created, and therefore must be created here. Enter a unique and strong password consisting of at least eight characters and include at least one number and one special character Re-enter the password to confirm it.

Click Next to continue. Page 24 of 38 25 18.

A Micros Remote User account message displays. This message explains that in order to maintain Payment Card Industry (PCI) compliance, a unique User account must be created for all Micros Remote services (e.g., RMC or KDS users).

Click OK to close the message. Page 25 of 38 26 19. To assist in the creation of Remote User accounts, the Micros Remote User account screen displays. To create a Remote RMC user, enter a unique User Name (e.g., RMCMICROS) and click Next. In the event that the Remote RMC User is not successfully created, refer to the System Security section for more information about utilizing the Create User Utility. Page 26 of 38 27 20. If a Remote User account Name is added from the previous screen, the Set the password for the User RMCMICROS screen will display to allow for the entry of the Remote RMC user s password.

Enter a unique and strong password consisting of at least eight characters and include at least one number and one special character Re-enter the password to confirm it. Click Next to continue. Remember this User Name and Password, as it must be used again when installing the Remote RMC component on another computer. Page 27 of 38.

After a few moments, the InstallShield Wizard Complete screen displays. To complete the installation select Yes, I want to restart my computer now, then click Finish. Once the 9700 Application Server has restarted, stop all MICROS services and access the MS-SQL Database Server and perform the Database Restore procedure using the desired backed up Transactional database. Once the Database Restore procedure has successfully completed, bring the MICROS System to a Workstation Operations UP status on the 9700 Application Server. Open the EMC and logon to connect to the database and to access the Configurator.

Page 34 of 38 35 Appendix IIS Setup - Detailed Appendix Follow the steps below in setting up Internet Information Services (IIS): IIS Setup - Detailed 1. From the Application server s Desktop, click the Start button Administrative Tools Server Manager Roles. Select Add Roles. Select Server Roles. Check Web Server (IIS).

Under Web Server (IIS) on the left; click Role Services. Under Common HTTP Features, verify that the displayed selections are already checked. Page 35 of 38 36 Appendix IIS Setup - Detailed 7. Under Application Development, check the box for ASP.NET and verify that.net Extensibility; ISAPI Extensions and ISAPI Filters are also checked as shown below: Page 36 of 38. 37 Appendix Permission Settings 8. Scroll down to Management Tools and check ALL of the boxes as shown below and click Next. Click Install.

Click Close when complete. Reboot the computer. Permission Settings 1. Open Windows Explorer and navigate to the C: INETPUB folder. Right click on WWWROOT and select Properties. Select the Security tab. Under Group or User Names click Edit.

Click Add and type in Network Service. Click on Check Names. Page 37 of 38 38 Appendix Permission Settings 8. With Network Service highlighted check Full Control and click OK.

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