Nail Salon Operations Manual
Jeff Grissler, Amazon Best Selling Author, Consultant and Educator Think back to when you were a child and your parents enforced rules that you had to follow. Clean up your room, come home directly from school, do your homework before supper, fold your clothes, make you bed. No matter what the rule, you basically learned that you were expected to follow instructions and life at home was simple and non-problematic as long as the rules where followed.
When the rules were followed, your parents were happy, things ran smoothly, life was good. Fast forward to the salon environment. Let’s look at your salon as a family unit, a household. Your employees as members of a house that need basic rules to make things run smoothly, establish relationships and make living in the house harmonious for all who occupy it. This is not easy but can be accomplished. You as the leader must provide an environment that makes understanding your salons core principles easy with simple rules to follow. The first step is make rules, and insure every employee understands them.
These rules are meant to be followed. If these rules are not followed there will be ramifications. As an employer you will also be expected to keep score of your employees who don’t follow the rules. By setting these standards it brings people together, harmonizing the group as one, aligned with each other, with a common set of guidelines that everyone understands and there will be no exceptions. The goal here is simple: rules keep the salon in check, everyone's happy, life in the salon is good. Let’s look at your salon with no rules in place.
If you don’t give people metrics, smart people will quickly make up their own. In fact, there’s a lot of behavioral psychology around the fact that the less rules in place the quicker others will step in to make up their own rules.
This is a great gift for some. They may think they are doing you a favor. These people are usually the strongest of the group. In many cases this tends to divide the salon and causes a word I dare to use: DRAMA, the demise of many salons. Put simple – No rules, equals drama, equals unhappy employees and unsatisfied customers. This leads to the slow demise of any salon, walkouts, customers leaving and a salon environment that is unfit to work in. We have identified that the salon needs rules.
These rules should be put in an employee handbook. Each employee should be given a salon employee handbook outlining the rules that you have put in place.
This handbook should be given to them when they start employment with your salon. You should review the employee handbook with each employee so they understand your salons rules, ramifications and what is expected from them as an employee of your salon, The employee should sign the employee handbook. A copy should be given to them and you as the salon owner or manager should keep the original on file. 20 Simple Rules for Salon Employees: 1. Come to work on time and fully prepared for work 2.
Keep your work common space neat and clean 3. Leave the drama at home 4. Notify manager or owner when calling in to work 5.
No alcohol or drug use at work 6. Keep your appearance clean, cut and professional 7. Never get defensive with customers – t he customer is always right 8. Treat employees in a professional manner 9.
No cell phone use at your styling station 10. Flip flops are for the beach not work 11. If you're sick, stay home 12. Personal hygiene is critical in the salon environment 13. Clean dispensary after every use 14. Theft in the salon will not be tolerated – b orrowing without permission is theft. If you borrow from a co-worker, ask and then give it back. Caterpillar v50d forklift service manual.
Greet each customer by their name 16. Always say thank you to your customer 17. Work time is for focusing on clients 18.
Recommending products is part of your job description 19. Keep eye contact, body language and physical contact professional 20. Participate in team meetings and advanced education in the salon.
Beauty Salon Operations Manual
Intelligent Spas' newsletter subscribers save an extra 15%^ off this publication - to receive the discount code. ABOUT THE MANUAL Intelligent Spas' comprehensive SOP Manual is designed to improve the efficiency and effectiveness of your business practices, aiming to generate incremental revenue, improve profitability and maximise return on investment. These unique resources are literally your virtual consultant, detailing practical guidelines and processes you may reference and customise to your own specific requirements.
Download the manual immediately and begin to streamline your activities today. Vital topics include: 1. Human Resources Management 2. Employee Handbook 3.
Housekeeping and Spa Presentation 4. Client Interaction and Service Standards The detailed policies and procedures assist spa businesses raise service standards, improve customer satisfaction, create and maintain spa ambience, implement employee training and reduce costs associated with waste and inefficient processes. Save 5% with this comprehensive manual compared to purchasing the major topics separately. Both a secure PDF file and an editable Microsoft Word file are provided for your convenience and easy customisation. Click 'Zoom' on the cover picture to see larger Sample Pages. Refer to the tabs below for the detailed Table of Contents and Payment and Delivery details.
Pricing is based on Business Type User Licenses - Single Location, Multiple Locations, Consultants or Academic Libraries - please to view relevant pricing and to order publications. If you had purchased Intelligent Spas' previous version of the manuals entitled 'Spa Operations Manuals Package' and have already customised it for your specific spa, then we do not recommend you purchase this revised version.
Intelligent Spas if you have any specific questions. Julie Garrow developed a mission almost 15 years ago to assist spa owners, managers and employees provide seamless spa experiences to their valued guests, after realising via consulting and mystery shopping projects, new spas in particular, were not operating efficiently and delivering the promised level of relaxation. Her consulting career in hospitality and leisure in the late 90’s led her to specialise in the spa sector when it was still a very young industry and Julie founded Intelligent Spas to author a range of publications which spas could easily reference and implement in order to improve their performance and service delivery. Julie initiated a partnership with Maggie Gunning, an experienced spa director and consultant, to develop a range of international standard, Spa Operating Policies and Procedures Manuals, resulting in detailed and practical guidelines spa owners, managers, and employees require to support an efficient business, whilst delivering consistently high service standards.
The manuals have been updated and refined over the years as the industry has matured. In 2009, Julie was awarded the 'Distinguished Industry Leader' title in The Crystal Awards Asia Pacific, which was nominated by industry peers to acknowledge and reward an individual who has made a positive contribution to the spa industry. Prior to establishing Intelligent Spas, Julie represented major organisations such as PricewaterhouseCoopers Hospitality and Leisure Consulting (Singapore), Southern Pacific Hotels (Sydney) and KPMG Tourism and Leisure Consulting (Melbourne). Julie graduated with a Bachelor of Business specialising in Tourism, Management and Marketing. Julie is from Australia and currently resides in Singapore with her husband and business partner, Stu and their son, Conrad.
Maggie Gunning was a major contributor in the development of Intelligent Spas’ Spa Operations Manuals, providing valuable practical insight into the many procedures and work flows to achieve high quality, international standard resources, designed to enable spas to effectively implement the knowledge. She has spent almost 30 years helping spa owners, investors, hoteliers, designers, project managers and consultants turn their spa visions into a reality, from creating innovative spa concepts and managing spa developments through to the pre-opening phase, to conducting focused employee training to refine the operations of luxury day spa chains. Her work has taken her to over 20 countries across Europe, Middle East and Asia Pacific, where she’s developed a valuable understanding of spa infrastructure and operations required within various cultures and climates. Maggie founded spa consulting firm Spa Synergy and succeeded in establishing the brand as the trusted advisor to deliver world-class standards in spa excellence, before selling the business to A.
W Lake Spa Concepts Pte Ltd, whom she continues to work with. She has also acted as an international examiner for the Confederation of Beauty Therapy and Cosmetology in the United Kingdom Originally from England where she trained as a fully qualified aesthetician in face and body treatments, Maggie has resided in Asia for many years and now calls Singapore home.
Kirien Withers was chosen to edit Intelligent Spas’ Spa Operations Manuals given her experience and reputation in beauty and spa industry publishing. She founded the first generic beauty and spa publications in Australia in 1993 and 1999 respectively, after beginning a long campaign to see Australia and New Zealand’s industries blossom. She was Founding President of the now Australasian Spa and Wellness Association and launched Australia’s first spa and wellness consumer publication. Kirien has also consulted on all things spa, wellness, aesthetics and sustainability over the last three decades, which enabled her to provide a valuable contribution to the quality of the Spa Operations Manuals. No Payment & Delivery.
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